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Message 1 of 2
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Battery Replacement Inquiry

HP Recommended
4MK04EA
Microsoft Windows 10 (64-bit)

Dear HP

 

I have a HP Pavilion x360 - 14-cd0003ne and after doing a battery status update I found it to be "Very Weak" on HP diagnostic tool on my desktop. I can't run the laptop if it is not connected to the power supply adaptor. I wanted to ask if it is possible I can ask HP to order for me a battery replacement because my laptop does not have warranty?

I can't keep going like this with my laptop and really need a battery. I tried to look at the HP parts store but I don't know which battery to get because when I search my laptop with the serial code, product code as well as notebook name, I don't find anything. So I think the only way is to get HP to order me one? Also, where can I find information on how to install the new battery physically, should I be able to get one in the future?

 

Would appreciate it if a member of HP can let me know about this and if it is possible to actually get HP to order a battery for me, as I am willing to pay??

 

Thanks 

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Message 2 of 2
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HP Recommended

@Mohamed101 

 

No detailed information for your machine

 

           https://partsurfer.hp.com/Search.aspx?searchText=4MK04EA

 

But the specs of your machine is:

 

         https://support.hp.com/ee-en/document/c06058114

 

It uses 3-cell, 41 Wh Li-ion battery part #  920070-856 which is N/A from HP Parts store

 

         https://partsurfer.hp.com/Search.aspx?searchText=920070-856

 

I can't find it from other online stores, please try

 

          https://www.ebay.com.au/itm/Genuine-HP-Battery-TF03XL-920046-121-920046-421-920070-855-/333411562123

 

Regards.

BH
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