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‎05-22-2017 01:05 PM - last edited on ‎05-22-2017 01:25 PM by Retired

HP Recommended

My laptop battery malfunctioned like 2 days before my 1-year warrnanty expired. Took the necessary steps and received a new one. Does this new battery have a warranty as well? 

 

I tried asking support but, they wouldn't help because my warrnaty has expired.

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2017 01:36 PM

HP Recommended

 

@Chad72

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand you need information on the Battery Replacement Warranty,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Where did you get the replacement battery from? was it through HP phone support or did you purchase a new one from HP shopping?

 

If the replacement battery was replaced under the factory warranty it would have a 90-day replacement warranty,

however, if it was purchased via the HP shopping website, it would contain a 1yr standard accessory warranty.

 

I hope that answers your questions,

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

Riddle_Decipher
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-23-2017 01:36 PM

HP Recommended

 

@Chad72

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I Understand you need information on the Battery Replacement Warranty,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Where did you get the replacement battery from? was it through HP phone support or did you purchase a new one from HP shopping?

 

If the replacement battery was replaced under the factory warranty it would have a 90-day replacement warranty,

however, if it was purchased via the HP shopping website, it would contain a 1yr standard accessory warranty.

 

I hope that answers your questions,

Feel free to post your query for any other assistance as well, 

It's been a pleasure interacting with you and I hope you have a good day ahead.

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
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