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‎08-07-2020 11:32 AM

HP Recommended
Product: HP PAVILION - 15-CC178CL
Operating System: Microsoft Windows 10 (64-bit)

I want to order a battery for HP PAVILION - 15-CC178CL. My laptop's model number is  2DS94UA. I am not able to find it in the HP Store India. Also  when I ran  Hp battery check it always gives Results as Unknown for both basic information as well as advanced information. I reinstalled the Hp support Assistance as well. The battery failure happened right after I update my windows to version 2004. Would this cause a battery failure or is it just a false positive. I have tried updating my drivers, BIOS but to no avail.  

2 REPLIES 2

‎08-07-2020 02:57 PM

HP Recommended

@0mesh 

 

The specs of your machine is

 

    https://support.hp.com/au-en/document/c05787840

 

It uses  3-cell, 41 Wh Li-ion part # 920070-855.  Did you buy machine from the US ? You can order from

 

              https://www.newegg.com/p/16J-00F6-09E96

 

Regards.

BH
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‎08-09-2020 04:52 AM

HP Recommended

According to this https://partsurfer.hp.com/Search.aspx?searchText=2DS94UA, the battery part number of my laptop is 920070-855 whilst the battery shown in the picture has a part number 920046-421.

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