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Sven_Zhao
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Solved!

Battery Swollen on OMEN by HP 15t-ax200 Laptop

HP Recommended
OMEN by HP 15t-ax200
Microsoft Windows 10 (64-bit)

Hi, 

 

Recently I got a battery swollen issue on my OMEN laptop. I'd like to find a suitable replacement but I didn't find one compatible with my laptop in the online HP parts store. I'd like to ask if anyone knows where to purchase a suitable replacement or where I can find a local HP certified parts store? Thanks very much!

 

Sven 

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The_Fossette
HP Support Agent
HP Support Agent
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@Sven_Zhao

 

I reviewed your post and I understand that you are looking for a replacement battery for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Sven_Zhao
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@The_Fossette wrote:

@Sven_Zhao

 

I reviewed your post and I understand that you are looking for a replacement battery for your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe


Hi The_Fossette,

 

Thanks for your reply. I have contacted the support and they provided me the information of an authorized HP part reseller. I have purchased my battery there. Thanks very much for your help!

 

Have a nice day!

Zhao

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The_Fossette
HP Support Agent
HP Support Agent
28,767 28,752 1,913 2,536
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@Sven_Zhao

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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