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NRam1 Student
Student
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Message 1 of 2
79
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HP Recommended

Battery Test Failed

Pavilion
Microsoft Windows 10 (64-bit)

My battery does not get charged fully. It shows a message that it is plugged in, but not charging. And even when plugged in, it does not reach 100% charge. When not plugged in, it does not hold beyond 30 minutes.

This is a fairly new laptop (under 2 years old).

I ran HP Diagnostics, and the battery test and AC adapter test failed. The battery test Failure ID is 9TV4RG-8PH9M3-MFPURG-C08013. I did not receive any Failure ID for the AC Adapter test.

Do I need to replace the AC adapter? If yes, is it normal for the adapter to need replacement so quickly?

Thanks for your help.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
40
Flag Post
HP Recommended

Battery Test Failed

@NRam1

 

It seems the problem is with the Battery. You do not need to replace the AC Adapter right away. I suggest you contact HP Support for Battery replacement

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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