06-12-2019 08:32 PM
My battery does not get charged fully. It shows a message that it is plugged in, but not charging. And even when plugged in, it does not reach 100% charge. When not plugged in, it does not hold beyond 30 minutes.
This is a fairly new laptop (under 2 years old).
I ran HP Diagnostics, and the battery test and AC adapter test failed. The battery test Failure ID is 9TV4RG-8PH9M3-MFPURG-C08013. I did not receive any Failure ID for the AC Adapter test.
Do I need to replace the AC adapter? If yes, is it normal for the adapter to need replacement so quickly?
Thanks for your help.
06-15-2019 01:18 PM
It seems the problem is with the Battery. You do not need to replace the AC Adapter right away. I suggest you contact HP Support for Battery replacement
Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support
Thank you 😊
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