Battery backup has reduced significantly on my laptop

[Vishal_B]

Hi Team,

I bought this laptop on 22-May-20. Lately I have noticed that the battery backup has reduced considerably from around 4 hours to around 2 hours. I have tried all the options as suggested from HP support on WhatsApp. But the issue still remains. 

Following is the detail of my battery for your reference. My laptop is only 7 months old & still under warranty. Not sure what the issue is here. I have updated the BIOS as advised by HP support to F.33. 

Below is the screen shot of Battery Monitor app showing the battery discharging. Need your help to resolve the issue at the earliest. 

Thanks in advance

Vishal

• Warranty Type: 3
• Cycle count: 265 / 1000
• Manufacturer: 333-54-5D-A
• Battery Age: 1 Year
• Serial Number: [Personal Information Removed]
• Temperature: 36 °C
• Design Capacity: 3615 mAh
• Full Charge Capacity: 2866 mAh (79%)
• Remaining Capacity: 1564 mAh
• Current: -1648 mA
• Adaptive Battery Optimizer: Not supported

• Terminal Voltage: 11075 mV
• Design Voltage: 11550 mV
• Cell Voltage 1: 3710 mV
• Cell Voltage 2: 3705 mV
• Cell Voltage 3: 3686 mV
• Cell Voltage 4: 0 mV
• Status: C0
• AC Power: No
• CT Number: 6HRXF539XD4TGP
• Failure ID: OK

[Vishal_B]

Awaiting support from the HP community. I have tested the battery using HP component testing & also calibrated my battery twice. I also tried using clean boot but there was not much of a difference. I have reinstalled Windows using media creation tool. Need guidance on the issue. Also please guide if my battery is faulty. Do I need to do a clean Windows install?

Regards

Vishal

[The_Fossette]

@Vishal_B

I reviewed your post and I understand that the battery backup time is reduced.

Don’t worry, I assure you I will try my best to get this sorted.

I see that you have already performed all the relevant troubleshooting steps and I recommend contact support to check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Vishal_B]

The_Fossette,

Thanks for your suggestion.

These are some basic steps that I have already tried before posting the issue here.

The virtual agent has some pre-defined steps which it tells you to perform & I have already done that. The steps have not helped.

Request your support to get this issue sorted at the earliest.

Regards

Vishal 

[The_Fossette]

@Vishal_B

Help me with your region (Country) in a private message and I will share the support contact details.

Thanks!