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HP Recommended
Omen 17 Laptop
Microsoft Windows 10 (64-bit)

Hello all.I am sure that not only me have problem with the bulked battery inside this laptop models.I think that all of users got same problem and now is the question about responsibility of HP like with the cars when all series got fabrical or construction fails,they supose to fix even after the guarantee passed.Its started right after guarantee pased and I user heavnt knew what is wrong.After a while the plastic construction start to crush and then i started to search on internet why its happend like this.Those laptop are not cheapest one and even that HP like i thouth was so serious company thats why i use to choose HP products.Now i feel for sure like many dissupointed about bad shopping of this HP products.I will change the battery myself but the plastic construction is crashed.I can say that with this laptop I am very sattisfied (means parts in it) but the small problem which one could be resolved easly for users destroyed everything.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@RafalskiPolNor I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@RafalskiPolNor I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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