cancel
Pumpkin2016 Student
Student
1 0 0 0
Message 1 of 2
154
Flag Post
HP Recommended

Battery cannot recharge after windows 10 update

Elitebook Folio 9470M
Microsoft Windows 10 (64-bit)

Hi, my ultrabook showed that the battery is not charging even though it's plug-in.  I have tried to uninstall the Microsoft ACPI Battery driver and update the BIOS , it still not work.

1 REPLY 1
Grad Student Grad Student
Grad Student
72 72 13 93
Message 2 of 2
115
Flag Post
HP Recommended

Battery cannot recharge after windows 10 update

Hi there,

 

It might be the charger...

 

HP provides diagnostic software you can use to test the battery as well as HP Support Assistant for help.  The "HP Notebook PCs - Testing and Calibrating the Battery (Windows)" document walks through both.

 

Regards,

I'm an HP employee.
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation