Battery charging (Replace 42) Code 6C43xs-8k4A8R-MFPUQJ-C0DB03

[Andy90rus]

I have laptop Omen. My battery is not charging with connected charge cable and has status Replace (42) 

Battery details on the attached pictures:

https://yadi.sk/i/YR6bI9G7oZd1LA

What does it mean FAILURE Code and this battery details

[Dragon-Fur · Accepted solution]

@Andy90rus 

The failure code details, assuming there are hidden bits within the code, are only available to HP Support.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

6C43XS-8K4A8R-MFPUQJ-C0DB03

OK

xxxxxxxx

10/7/20

601

Power

AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply

Battery 1

The battery test has issued a failure (code 601).

The battery should be replaced.

Replacement and Purchase Options

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

Find Parts and Replacement Procedure

• Open Support Home >> Enter the full model name
• When the website opens, select category Manuals
• Look for and open the Maintenance and Service guide for your computer (document name varies)
• Search for “Battery” >> Read the chapter on Replacement Procedures

NOTES  

1. The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name. 
2. The "Service Guide" and "User Guide" are not the same documents.

• Part numbers and replacement procedure are listed in the component replacement section (wording varies)

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Good Reference

HP Collection of “how-to” videos - Battery

HP Video Gallery

Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

or

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

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Find / Check for parts at PartSurfer / HP Parts Store

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

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What else?

Well, a failed battery is not necessarily a good candidate for a Battery Report.

That said, this is an excellent article and worth reading.

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

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Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[Andy90rus]

Thanks HP team for the detailed answer