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- Re: Battery charging (Replace 42) Code 6C43xs-8k4A8R-MFPUQJ-...
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10-07-2020 01:06 AM - edited 10-07-2020 02:43 AM
I have laptop Omen. My battery is not charging with connected charge cable and has status Replace (42)
Battery details on the attached pictures:
https://yadi.sk/i/YR6bI9G7oZd1LA
What does it mean FAILURE Code and this battery details
Solved! Go to Solution.
Accepted Solutions
10-07-2020 09:09 AM
The failure code details, assuming there are hidden bits within the code, are only available to HP Support.
6C43XS-8K4A8R-MFPUQJ-C0DB03 | OK | xxxxxxxx | 10/7/20 | 601 | Power | AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply | Battery 1 |
The battery test has issued a failure (code 601).
The battery should be replaced.
Replacement and Purchase Options
HP Document: HP Notebook PCs - Purchasing a Replacement Battery
Find your Product
See: HP Notebook PCs - How Do I Find My Model Number or Product Number?
Find Parts and Replacement Procedure
- Open Support Home >> Enter the full model name
- When the website opens, select category Manuals
- Look for and open the Maintenance and Service guide for your computer (document name varies)
- Search for “Battery” >> Read the chapter on Replacement Procedures
NOTES
- The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name.
- The "Service Guide" and "User Guide" are not the same documents.
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
-----------------------------------------------------------------------------------
Good Reference
HP Collection of “how-to” videos - Battery
Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
or
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery x360
Select and watch your Video
-----------------------------------------------------------------------------------
Find / Check for parts at PartSurfer / HP Parts Store
PartSurfer might be able to tell you exactly which parts came with your device.
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find a compatible replacement at your favorite online store.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
What else?
Well, a failed battery is not necessarily a good candidate for a Battery Report.
That said, this is an excellent article and worth reading.
TKB Article contributed by HP Expert Erico
What is going on with the battery installed in my computer?
Battery Report and other solutions
Is your notebook plugged in and not charging?
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your HP device
Thank you for participating in our HP Community.
We are a volunteer community workforce dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .
10-07-2020 09:09 AM
The failure code details, assuming there are hidden bits within the code, are only available to HP Support.
6C43XS-8K4A8R-MFPUQJ-C0DB03 | OK | xxxxxxxx | 10/7/20 | 601 | Power | AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply | Battery 1 |
The battery test has issued a failure (code 601).
The battery should be replaced.
Replacement and Purchase Options
HP Document: HP Notebook PCs - Purchasing a Replacement Battery
Find your Product
See: HP Notebook PCs - How Do I Find My Model Number or Product Number?
Find Parts and Replacement Procedure
- Open Support Home >> Enter the full model name
- When the website opens, select category Manuals
- Look for and open the Maintenance and Service guide for your computer (document name varies)
- Search for “Battery” >> Read the chapter on Replacement Procedures
NOTES
- The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name.
- The "Service Guide" and "User Guide" are not the same documents.
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
-----------------------------------------------------------------------------------
Good Reference
HP Collection of “how-to” videos - Battery
Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
or
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery x360
Select and watch your Video
-----------------------------------------------------------------------------------
Find / Check for parts at PartSurfer / HP Parts Store
PartSurfer might be able to tell you exactly which parts came with your device.
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find a compatible replacement at your favorite online store.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
What else?
Well, a failed battery is not necessarily a good candidate for a Battery Report.
That said, this is an excellent article and worth reading.
TKB Article contributed by HP Expert Erico
What is going on with the battery installed in my computer?
Battery Report and other solutions
Is your notebook plugged in and not charging?
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your HP device
Thank you for participating in our HP Community.
We are a volunteer community workforce dedicated to supporting HP technology
Click Thumbs Up to say Thank You for the help.
If the answer helped resolve your issue, Click "Accept as Solution" .
Didn't find what you were looking for? Ask the community