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Battery charging issue

HP Recommended
HP Laptop 15-bs0xx
Microsoft Windows 10 (64-bit)

The laptop battery is not charging . After diagnosis it is showing  that   Battery check- Replace(40) etc.

 So  if I need to replace it then which battery  will  be comfortable for my laptop?20200929_105013.jpg

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HP Support Agent
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Message 2 of 4
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@skhanra

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I did decode the failure ID and it refers to the Battery 1 FAILURE.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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 when i did  Battery chek then its showing  this  Failure ID.

20201002_083653.jpg

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HP Support Agent
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@skhanra

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. As battery test failed with failure ID it means you need to replace the faulty battery.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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