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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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- Battery connected but not charging?
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09-18-2020 03:15 AM - edited 09-18-2020 03:16 AM
Hey.
Battery is regularly connected and passed the HP PC HW Diagnostic. Adapter passed the test too.
The battery icon is stuck at 60% and not going on nor indicating charging, tho.
I tried to uninstall and reinstall the battery driver and a reset pressing the on/off button for a minute with AC adapter and USB devices disconnected.
Any idea?
Solved! Go to Solution.
Accepted Solutions
09-22-2020 05:54 AM
We'll have to then do a system reset: https://support.hp.com/in-en/document/c04742289
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
09-20-2020 03:21 PM
Welcome to the HP Support Community.
Let's update the BIOS: https://support.hp.com/in-en/document/c00042629
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
09-22-2020 05:54 AM
We'll have to then do a system reset: https://support.hp.com/in-en/document/c04742289
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
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