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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
Hello! I have a Notebook HP envy x360 cn150002la that I replaced the battery after 4 years and the new one after 6 months it's
failed again. I analyzed it and attached the results in images.
The question is, does what it says about "Damaged cell (40)" and "Blown fuse (42)" refer to battery-related failures or is it something else?
HP Recommended
This error refers to the battery, it has an internal fuse or chip that may be damaged. In the following link you can verify the fault ID.
HP Customer Support - Service Center
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