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‎05-20-2019 12:18 AM - edited ‎05-20-2019 02:27 PM

HP Recommended
Product: Elitebook 850 G5
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My battery is not charging at 79%. I did all the BIOS update, driver update, hard reset but did not work.

Battery diagnostics without AC charger said ok but with AC charger it said Replacement. I live in Netherlands, please advise what I should do.

Laptop warranty is On Site HWD, will HP come to my location or I need to send it to HP?

Warranty info:

 

Garantietype

Care Pack

Servicetype

HWM Onsite

Status 

Actief: Gedekt onder uitgebreide garantie, 45 maanden resterend.

Startdatum

January 08, 2019

Einddatum

February 06, 2023

Serviceniveau

Std office hrs std office days 
Standard 
Next available tech resource 
Next available tech resource 
global coverage 
Standard Configuration 
Standard Material Handling 
Standard 
No Special Coverage 
No Limitation 
No Specified Repair Time 
Next Coverage Day 
No Specified Restoration Time 

Services

HW Problem Diagnosis 
Material 
Onsite Support 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-20-2019 08:28 AM

HP Recommended

@PNguyen2019 


Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty service or equipment replacement issues. For these issues, you will need to contact HP Customer Support directly.

 

Contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

 

 



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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1 REPLY 1

‎05-20-2019 08:28 AM

HP Recommended

@PNguyen2019 


Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty service or equipment replacement issues. For these issues, you will need to contact HP Customer Support directly.

 

Contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

 

 



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
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