Resolve Windows 10 or update issues on HP computer or printer– Click Here
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HP ENVY X360 - 15-ds0599sa
Product number 6TD11EA#ABU
The battery loses charge really quickly when notebook is shut and not on charge. The battery test says all is ok. Thanks
@DaubSec, Welcome to HP Support Community!
Follow the steps below-
Try updating the computer -
Step 1 Windows Updates -
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 HP Support Assistant Updates -
1) In the search box, type, and open HP Support Assistant.
Also, update the BIOS on the computer. Refer to the document HP Consumer Notebook PCs - Updating the BIOS for help.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602 I am an HP Employee
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