cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
66
Flag Post

Battery dies when laptop is closed

HP Recommended
HP ENVY X360 - 15-ds0599sa
Microsoft Windows 10 (32-bit)

HP ENVY X360 - 15-ds0599sa

 Product number 6TD11EA#ABU

 

The battery loses charge really quickly when notebook is shut and not on charge.  The battery test says all is ok. Thanks

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
12,982 12,959 1,018 984
Message 2 of 2
Flag Post
HP Recommended

@DaubSec, Welcome to HP Support Community!

 

Follow the steps below-

 

Try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Also, update the BIOS on the computer. Refer to the document HP Consumer Notebook PCs - Updating the BIOS for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation