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Battery discontinued

HP Recommended
Spectre X360 13 Inch Touch

Hi,

 

I have a Spectre X360 13 inch Touch.

 

It's still in the warranty period but the battery exploded. Now I cannot replace it with an official HP part and have been informed that the battery has been discontinued. I'm furious and do not understand how HP can simply discontinue a battery on a computer that is about 2 years old. 

 

I have contacted reseller/authorised parts sales people in 7 countries but have not been able to find a battery. 

 

What should I do? As I understand it, if I use a 3rd party battery I will void the warranty.

 

Any advice appreciated.

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @AK106,

 

Welcome to the HP Support Community. I'd be happy to assist you with the replacement battery. 

 

 

 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill in the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

 

Hope this helps! Keep me posted.  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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