Battery does not charge while notebook is in use

[starma]

My notebook will charge the battery only when it is turned off or in sleep mode with the screen closed.  The battery will not charge while the notebook is in operation.  Also, it only operates off the battery power when in use, even if the adapter is plugged in.  That is, if the adapter is plugged in while I'm using the notebook, it will only operate until the battery is discharged.  The battery charges just fine as long as the notebook is turned off.  The adapter is also fine.  The battery diagnostics don't show anything to be wrong with the battery.  All drivers are updated.  ANY SUGGESTIONS?

[Jay_G24]

Hi @starma

Welcome to the HP Support Community. I'd be happy to assist you with the  "battery not charging" issue. 

To provide you with an accurate solution, I'll need a few more details:

Did this happen after a recent update or upgrade to Windows 10?

Have you made any changes on the PC before the issue started?

Have you tried to update the drivers either from Windows update/HP Support Assistant?

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, let's try these steps here:

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

I would suggest please update the BIOS on your PC and check if it helps.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Try the steps in this document as well: Battery Does not Power Notebook or Hold a Charge

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!