10-08-2010 09:20 AM
I have HP G50-104NR laptop. It had Win Vista on it and I upgraded the OS to Win 7 Ultimate. I installed all the updates listed on HP's support website so I have the latest and greatest drivers and the bios on my laptop.
The problem is that the battery doesn't hold the charge. I doubt if its even being charged, the laptop runs only if it is continuously connected to power adapter. I tried setting up power management profile but that didn't work.
The OS keeps showing that I need to replace my battery and since my laptop is less than two years old, I don't think the battery is dead. I have seen a lot of people complaining about this problem.
Anyone over here has a solution to this problem?
Your help is greatly appreciated.
Thanks very much.
10-08-2010 09:29 AM
Test your battery using HP's battery test program located here:http://h20239.www2.hp.com/techcenter/battery/battery_ts.htm
Also, it could be an issue with the motherboard having a bad connection where your battery connects, if your laptop is under warranty you can have it serviced at an HP Authorized Service Center, your warranty can be checked here:
10-08-2010 09:44 AM
Did you check the warranty via the link I posted? Does windows even see the battery in the Power Settings in Control panel? If you can determine it is the battery you can always consider purchasing a replacement.
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