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Tutor
Posts: 14
Member Since: ‎02-07-2017
Message 1 of 17 (3,535 Views)

Battery drain when shut-down (HP Spectre x360)

Product Name: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)
0 Kudos
HP Support Agent
Posts: 15,276
Member Since: ‎08-11-2014
Message 2 of 17 (3,470 Views)

Re: Battery drain when shut-down (HP Spectre x360)

@ElGuapo67

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

As I Understand the battery is draining while it's in a shutdown state,

I needed to know if you've attempted any of the steps mentioned on the thread you've shared?

Also, have you attempted to disable the USB charge in BIOS to resolve this issue?

 

If you haven't, please follow the steps mentioned on this related HP Forums post,

As it seems to have helped many others: Click here

(Though the header/title may be different, the steps will help resolve your concern).

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

Tutor
Posts: 14
Member Since: ‎02-07-2017
Message 3 of 17 (3,461 Views)

Re: Battery drain when shut-down (HP Spectre x360)

Ok i just diabled it - how long should I leave it off before turning it back on to see if there has been a loss of battery life

HP Support Agent
Posts: 15,276
Member Since: ‎08-11-2014
Message 4 of 17 (3,456 Views)

Re: Battery drain when shut-down (HP Spectre x360)

@ElGuapo67

Thank you for the update,

I appreciate your time and efforts,

 

I recommend you wait for a day, keep the computer under observation,

perhaps turn it off for the night and get back to me with the status report next day,

 

Hopefully, this should take care of things.
 

Let me know how that pans out, 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

 

Riddle_Decipher
I am an HP Employee

Tutor
Posts: 14
Member Since: ‎02-07-2017
Message 5 of 17 (3,407 Views)

Re: Battery drain when shut-down (HP Spectre x360)

It did exactly Jack Squat when I did that -  No change - same Drain.   So just sent it back to HP today  - If they fix it i will keep it if they don't i will get them to refund me my money .  Total Shame - such a nice nice machine with a really crazy problem

HP Support Agent
Posts: 15,276
Member Since: ‎08-11-2014
Message 6 of 17 (3,401 Views)

Re: Battery drain when shut-down (HP Spectre x360)

@ElGuapo67

Thank you for posting on the HP Support Forums,

 

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

Tutor
Posts: 14
Member Since: ‎02-07-2017
Message 7 of 17 (3,393 Views)

Re: Battery drain when shut-down (HP Spectre x360)

LOL  you mean beyond the fact that the laptop is on its way  as I type this to the HP repair shop?

Honor Student
Posts: 4
Member Since: ‎02-11-2017
Message 8 of 17 (3,350 Views)

Re: Battery drain when shut-down (HP Spectre x360)

[ Edited ]

Found this after the first thread got closed. I thought I was crazy because of the battery drain. Losing around .7 percent and hour. I have the original spectre X360 with broadwell. The old one never loses charge. I guess there is no fix. It seems the sphink fix just reports different readings than actual?

Tutor
Posts: 14
Member Since: ‎02-07-2017
Message 9 of 17 (3,290 Views)

Re: Battery drain when shut-down (HP Spectre x360)

Probably -

 

It is pretty disappointing i will say that -

 

Honor Student
Posts: 4
Member Since: ‎02-11-2017
Message 10 of 17 (3,277 Views)

Re: Battery drain when shut-down (HP Spectre x360)

I wondering if anybody restored with Windows 10 not the HP restore. I am going to try. I use mine for work everyday.
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