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Student
Posts: 1
Member Since: ‎12-23-2016
Message 1 of 2 (627 Views)

Battery drain

Product Name: Elitebook Folio G1

Hi everyone about 4 months ago I bought a HP Elitebook Folio G1. Recently when I would use the computer it would get fairly hot. When it is plugged in, it gets really hot on the bottom. I feel this may have effected the battery, now from a full charge my computer will die in about an hour and half of use.  Is this a common problem, or is it most likely a deffect in the battery? Thanks

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Regents Professor
Posts: 4,124
Member Since: ‎04-09-2015
Message 2 of 2 (475 Views)

Re: Battery drain

Hello Spencer2362,

 

Welcome and Thank You for posting your query on HP Support Forum

 

If your PC is under Warranty I strongly recommend you to Contact HP Technical Support over the Phone for further assistance without any delay to get your Notebook diagnosed or if nesscessary serviced by an authorized HP Certified Engineer

 

Verify the warranty status here:

 http://support.hp.com/us-en/checkwarranty   

 

 

You may also try these Steps :

 

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

 

 

After performing all the steps if you are facing the same issue still, please perform three more steps:

 

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

 

IMPORTANT : Update the latest BIOS for your Notebook  : Use below link, choose the required opearting system

http://support.hp.com/in-en/drivers/selfservice/hp-elitebook-folio-g1-notebook-pc/9764622

 

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

Testing and Calibrating the Battery (Windows 8)

http://support.hp.com/us-en/document/c03325217

Testing and Calibrating the Battery (Windows 7)

http://support.hp.com/us-en/document/c00821536

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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