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HP Recommended
HP Envy 13 ad0xx
Microsoft Windows 10 (64-bit)

Hi!

 

for the past few weeks i've been trying to solve a problem with my notebook. Apparently after a blackout that happened within my district, my notebook won't charge, but it drains the battery even though the AC charger is plugged in. the battery indicator in Winodws also said it's "Plugged in".

 

Both the HP PC Diagnostics for Windows and UEFI returns a valid/pass test regarding my battery and AC charger. up until now i've been able to do a workaround of uninstalling the battery driver in Windows, then pressing the power button for 30seconds before actually booting.

 

i've tried a bios rollback to F.29 Rev A from F.31 Rev A, but it seems that the problem persists. is there anything that i can try aside from buying a new charger/battery? thanks

3 REPLIES 3
HP Recommended

Hi@ronze98,

 

I understand you have an issue with the battary on your laptop.

 

 

Don't worry I'll help you out.

 

Did you make any software or hardware changes to your laptop?

 

Have you tried charging your laptop using a different adapter?

 

As you mentioned you are getting error plugged in charging on your PC.

 

Check if the pin inside the DC or charging port is bent or broken.

 

Please perform the below-shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand them by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get reinstalled automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and hold the Power Button for a full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for the "Plugged In Charging" message on the Battery icon

 

 

Also, try performing a hard reset on your laptop and check if it helps.

 

Please Shutdown the Notebook

Please remove the Battery and unplug the Power Adapter

Press and hold the Power Button for a full 1 Minute

Go ahead and put back the Battery and connect the Power Adapter

Look for the "Plugged In Charging" message on the Battery icon.

 

If the issue persists try updating BIOS on your PC and check if it helps.

 

Link to update BIOS.

 

Refer to this article to further troubleshoot battery issues with your laptop.

 

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer to this article to know more information about running system diagnostics on your PC.

 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

HP Recommended

Hi,

 

yes, currently i'm using that method to charge my laptop. it works, but i have to do it everytime i charge my laptop.

 

it seems that everything is normal, both in the charging port and the charger pins. the battery is not removable.

 

bios update doesn't help, since i've even used bios rollback from the latest bios update. thanks

HP Recommended

@ronze98,

 

You have done the basic troubleshooting as per the document and the notebook needs to check to get to know its hardware is faulty, not a software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.