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HP Recommended

Bottom of laptop is extremely warped. Saw some other people who this happened too. Should I be worried that the battery is going to explode, overheat, or start a fire? 

If this is a known issue was there anything HP was doing to address this? I have never seen a laptop do this before.

2 REPLIES 2
HP Recommended

Hello @indayh 

Sorry to hear that you are having problems ... I would like to help you.

 

Pay attention, defective battery is dangerous !

Your apartment/house could be destroyed by a battery fire.

 

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked

- Battery must be replaced !

- General cleaning ...

 

Replace battery and you are safe !

 

HP warranty valid -> Contact HP Support

 

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

HP Recommended

Hi @indayh,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.