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‎06-28-2022 03:14 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP Laptop 15-daxxx    Battery expanded and caused the casing to crack.  Also, the touchpad wouldn't work.  I took the battery out and the touchpad started working and the casing was no longer askew at the crack.  The battery has definitely expanded.  Are the batteries under warranty?  Why did HP select batteries that are going to cause other issues (cracked casing) as the battery ages?  My PC is no longer under warranty, so I suspect I have no recourse.  Just really, really disappointed in HP.  My cracked computer is obvious when others see it (they always comment on the crack), and it is not a good testament to HP laptops.

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1 REPLY 1

‎06-29-2022 07:16 AM

HP Recommended

Hi @JLS17

 

Welcome to the HP Support Community. We are really sorry that you are facing battery-related issues with your HP laptop. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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