Battery failure ID PU7SXR-95XCHJ-MFPW3G-C08B03

[EvansKibet]

The battery on my HP Pavilion can only charge up to 20%. I ran a system test and the battery failed with failure ID PU7SXR-95XCHJ-MFPW3G-C08B03. I searched this ID and have not found it anywhere, Can somebody tell me the meaning of this ID? Thanks

[EvansKibet]

Here are the test log details:

CeementBatteryCheckResult:

13 DevicesSupported: 1

DeviceCount: 1

Primary_ACPowerOn: True

Primary_ACAdapterOk: True

Primary_TestresultString: BLOWN_FUSE Primary_DesignCapacity: 3630mAh

Primary_FullChargeCapacity: 3552mAh

Primary_RemainingCapacity: 710mAh P

rimary_MaxError: 57 Primary_CycleCount: 318

Primary_Voltage: 12810mV

Primary_Current: 0mA

Primary_DesignVoltage: 11550mV

Primary_Status: 192 Primary_CellVoltage1: 4188mV

Primary_CellVoltage2: 4311mV

Primary_CellVoltage3: 4311mV

Primary_CellVoltage4: 0mV

Primary_SerialNumber: 06023 08/27/2021

Primary_ManufacturerName: 333-42-5C-A

Primary_BatteryCTNumber: 6GYTDN5GWBO0VI

Primary_Warranty: 3

Primary_CalibrationType: 3

Primary_ChargeControl: Supported

Primary_TempCharge: True

Primary_ChargeTest: True

Primary_ChargeCapacity: 97

Primary_TempAlarm: False

Primary_DeepDischarge: False

Primary_FullCharge: False

Primary_FullChargeStatus: False

Primary_BatteryCharge: True

Primary_DesignCycleCount: 1000

[Hawks_Eye]

Hi @EvansKibet 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand you need to know the failure ID description.

As per the failure ID, the below are the details:

Failure details—Battery Check.:

Failure ID: PU7SXR-95XCHJ-MFPW3G-C08B03

Test date: 2025-02-19

Component tested: Battery Check.

HP Battery Check. has identified a critical failure in your system that requires repair.

IMPORTANT: The test found a problem with the battery and it may need to be replaced

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Hawks_Eye