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Battery failure ID

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15-bw009la
Microsoft Windows 10 (64-bit)

The battery won’t charge past 44% and if you disconnect the charging cable and reconnect it won’t charge or have the charging light come on. If you remove the battery then the charging light is white and the laptop works as it should. If you replace the battery while it is plugged in you get the Orange light and it says plugged in on windows but only charges till 44% and never completes. Did a diagnostic and said there was a bad fuse then the failure ID after. 

Failure ID: PTS848-93PAAJ-XD7UQK-C0FU13

 

Product ID: 1GR34LA#ABM

 

i Bought a new battery and I have same problem can you please tell me how to fix this? 

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HP Support Agent
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Message 2 of 4
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@Dh7272

 

I reviewed your post and I understand that the battery is getting only up to 44%.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100873.exe

 

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Restart the computer and the issue should be fixed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Ok I have done everything you said and I still get a battery fuse blown and if I remove the charging cable and plug it back in it doesn’t see it still and if I remove the battery with it plugged in and then reinstall the battery it shows charging but only until it reaches 41% now. I read where updating the chipset driver is one solution but I can’t find it on HP.com and I have a hp motherboard. Can you help me find it? It’s an HP 8333 version 28.35 Chipset vendor: AMD K15 IMC Revision: 00 You have the laptop info in the original question and it’s running Windows 10 20H2. 

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@Dh7272

 

It looks like a hardware issue and I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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