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‎10-17-2020 06:36 AM - last edited on ‎10-17-2020 08:55 AM by Retired

HP Recommended
Product: Pavilion x360 Cnvertible

I have tried to get a new battery for my HP Pavilion, 4RD72EA#ABU, model 14-cd0522sa,  serial number [Personal Information Removed]. I have tried Curry's, Partmaster, Hewlet Packard, their parts suppliers and have been told there is no replacement battery for my laptop. It is only 2 and a half years old, bought on 30 August 2018. I have treated the battery well, charging it when necessary and not continually using it plugged in.

This is not acceptable. Would you help me to sort this out or explain how I can make an official complaint about this?

Thank you.

Catherine Bosshardt

1 REPLY 1

‎10-17-2020 09:09 AM

HP Recommended

Hi @Cathy277 

 

Here is some information you may find useful for your search.

Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion)  HP P/N 920070-856

reference source: Maintenance & Service guide for your notebook

http://h10032.www1.hp.com/ctg/Manual/c06140017

 

Online vendors in the UK. The average price is just above 31 GBP

https://www.hplaptopbattery.co.uk/hp-920070-856-battery-184208.htm

 

https://www.replacement-batteries.co.uk/laptop-battery/hp_920070-856.html

 

Many more vendor sources at the search in the link I did in the line below

https://www.google.com/search?client=firefox-b-1-d&sxsrf=ALeKk02dekCAx0xhsWBrDxOAXQ0jjLQnrw%3A160294...

 

 

Just so you know, notebook batteries are warrantied for one year industry wide regardless of manufacturer. Yours has had a service life well beyond that.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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