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Message 1 of 2
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Battery full charge capacity depleting fast

HP Recommended
HP 14s-dk0123au
Microsoft Windows 10 (64-bit)

I bought a new laptop. When I went to check the health of its battery last week, the full charge capacity was at 97%. When I checked again today, it went down to 92%. I felt alarmed. I don't fully drain my laptop and I don't fully charge it either (as advice by experts to extend battery life). The actual age of my battery is 3 months old and I've only used 34/1000 discharge cycles. My concern is, is it normal for the full charge capacity to deplete this fast? Or is there something wrong with my device? Please help. 

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HP Support Agent
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@ejay_kim Welcome to HP Community!

 

I understand that you are unable to charge the laptop fully.

 

Please try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Link for battery testing and calibration 

 

Also, update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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