Battery fully charged but does not work when laptop disconnected from power

[YSAB]

My battery is new and fully charged but it will not function if the laptop is disconnected from ac power. It worked once and hasn't work since then. I checked the pins in the back and nothing is broken. Does anyone have a fix for this? Suspect it is a software issue. Thanks Yves

[praveen196 · Accepted solution]

@YSAB Welcome to HP Community!

I understand that you are unable to charge the battery.

Do not worry. I will try to fix the issue.

Is this issue happen after windows update?

Let's perform some troubleshooting steps and check for the issue.

Unplug the charger and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for a minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

Also, please update the BIOS.

Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[YSAB]

Thank you this work, although I haven't updated the  Bios nor have I touched the embedded Controller so hopefully I won't need to do any more.

Thanks Praveen 196.

[praveen196]

@YSAB

We are happy to hear that the issue is resolved. 

In the future, If you have any other concerns. Please get back to us. we will assist you.

Have a nice day!!