• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-08-2019 05:58 PM

HP Recommended
Product: HP ENVY 17 BW
Operating System: Microsoft Windows 10 (64-bit)

The Notebook works fine when AC adapter is attached, battery icon indicates 91% plugged in not charging. Notebook will not boot on battery alone, as soon as the AC is removed the Notebook stops. I have tried uninstallling battery device driver shutting down, then removing the battery etc. to no avail. 

Any ideas, will phone support on Monday as I'm at my wits end with this.

 

Thanks for any help

3 REPLIES 3

‎02-10-2019 05:19 PM

HP Recommended

@PAUL_DEA

Thank you for joining the HP Support Community

 

Let's update the BIOS using this link: https://support.hp.com/in-en/drivers

 

If the issue persists, Testing and Calibrating the Battery use the below link.

 

Click here: https://support.hp.com/in-en/document/c04700771

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎02-11-2019 03:34 PM

HP Recommended

Updating the BIOS didn't help, but I have a failure ID now. Just need to be able to send it to HP support for repair.

 

Thanks

 

Paul

Was this reply helpful? Yes No

‎02-11-2019 06:10 PM

HP Recommended

@PAUL_DEA

 

Could you please help me with the failure ID to assist you further.

 

Keep me posted.

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.