Battery is good but shuts down within minute without charger, with battery heavy job can not be done

[Saif123]

• HP product name :- X5Q20PA#ACJ

• 1:- Laptop goes off within minute just after removing removing the AC adapter, No matter what is the battery charge percentage is.

2:- If battery and charger both are inserted and start doing lot of tasks then it can not heavy load and goes off so to do heavy tasks I need to remove the battery (when battery remove and charger is connected, laptop works fine even in heavy load condition)

3:- when battery and charger both connected, status changes from plughed it to on battery and that adapter logo disappeared and again come back and shows plugged in and when it starts happening it changes in 15-30 second.

4:- i checked all the cell of battery has 3.86 volt voltage and at the pin it has total 15 point something volt so I dont think it is battery problem

5:- I did not do any update but used different charger From my feiends hp laptop

[sandytechy20]

@Saif123

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[erico]

Hi Saif,

"4:- i checked all the cell of battery has 3.86 volt voltage and at the pin it has total 15 point something volt so I dont think it is battery problem"

That is not how to test a battery. A battery is tested on its capacity under load, not only by voltage.

If you still have the original power adapter, use it, not an adapter from another laptop unless it is an identical power adapter to the original one.

If your battery is more that one year in use, it is out of warranty and judging by your description of the problem, you are having it may no longer have any service life left.

Run the battery test with the power adapter plugged in.  If you are able to complete the test and it provides an error code please post it here in your thread.

[Saif123]

Thanks for that info, I did tested the battery and it was showing that due to age of the battery it may have problem and I am still using the original charger (I did used my friend's charger just few times).

    But why this problem appeared suddenly? My laptop battery back up was upto 2 hours in normal  use and suddenly started this issue (charger connected but some time showing not connected and again showing connected after few second, And shuts down after few minute without charger).

       I will change the battery but worried if issue wont solve even after that...

     BTW, Thank you for your replay

[erico]

Lithium Ion battery storage capacity diminishes with age, ambient temperature of use environment and the way they are used.

That is the reason that battery manufacturers who supply products to the notebook PC industry only give a one year factory warranty.

If you have owned the notebook more than one year, the issue  issue was triggered by a tipping point reached when the actual full charge capacity of the notebook dropped down between 50-70%.

You will need to replace the battery with a new one to restore the mobile feature that a notebook should have and we all enjoy.