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Battery is not charging after 80% or sometimes 84% or 87% though its plugged in

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HP Notebook - 15-ay513tx
Microsoft Windows 10 (64-bit)

Hello,

 

My laptop is not charging more than 80% or 84% or sometimes 87%, it will not reach to 100% though i have plugged in the charger.

 

I have tried many option setting power option, reinstall Microsoft ACPI-Compliant Control Method Battery Driver, chat with Virtual Agent and also tried Hp technical Support Software for Windows but still this issue is persist.

 

I have also tried other adapter but with that the issue remain same.

 

Please help me to solve this anyhow.

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HP Support Agent
HP Support Agent
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@AkashJagad

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Does the notebook shut down immediately (right after you unplug the charger)?
  • Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
  5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.
  6.  

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

  • In the Component Tests menu, click Power, and then click an AC Adapter Test.
  • Click Run once.
  • The AC Adapter Test begins.
  • When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

  1. In the Component Tests menu, click Power, and then click Battery.
  2. Click Run once. The Battery Test begins.
  3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Hello,

 

Thanks for the reply, please find my answers.

 

  • Did this happen after a recent window or software update? 
  • Ans: No it was happened before windows update, even after updating windows and drivers the problem is still persist.

 

  • Does the notebook shut down immediately (right after you unplug the charger)?
  • Ans: No

 

  • Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?
  • Ans: No message is showing but the charging indicator light (near charging socket) is turned white from the orange as battery reaches to 87% or something. and at the battery icon charging indication is disappear and its shoes how much hours is pending on battery life. and this thing happening several time once it reaches to 84 or 86%.
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Hello,

 

I have perform all the steps as you suggested like hard reset, reset BIOS etc. but the issue is still not resolved

 

Please find adapter test and battery test results from below.

 

Adapter test:

2020-05-03 12-50-00 -------------------------------------- 2020-05-03 12-50-00 BatteryTest: 1.17.4.0 2020-05-03 12-50-00 Load options: BatteryTest.exe -subtest=ACAdapter -debuglog=C:\Users\hp\AppData\Local\Temp\HPDIAGS\ce813c65-bfbe-4a52-9007-d8d9be06c35d 2020-05-03 12-50-00 AC Adapter Test Started 2020-05-03 12-50-01 CASL Found in HP Folder 2020-05-03 12-50-01 CASL Version: 7.1.15.1 2020-05-03 12-50-01 CASL File Version: 7.1.15.1 2020-05-03 12-50-01 Running ACAdapterTest... 2020-05-03 12-50-01 AC Adapter Test Started 2020-05-03 12-50-02 AC Power connected. 2020-05-03 12-50-02 Smart Adapter Status : 1 2020-05-03 12-50-02 The Smart Adapter power rating meets system requirement. 2020-05-03 12-50-02 AC Adapter Test Complete
 
Battery Test:
CeementBatteryCheckResult: 11 DevicesSupported: 1 DeviceCount: 1 Primary_ACPowerOn: True Primary_ACAdapterOk: True ACAdapterStatus: False Primary_TestresultString: OK Primary_DesignCapacity: 2850mAh Primary_FullChargeCapacity: 2293mAh Primary_RemainingCapacity: 2086mAh Primary_MaxError: 1 Primary_CycleCount: 239 Primary_Temperature: 37deg C Primary_Voltage: 16106mV Primary_Current: 1809mA Primary_DesignVoltage: 14600mV Primary_Status: 128 Primary_CellVoltage1: 3993mV Primary_CellVoltage2: 3995mV Primary_CellVoltage3: 4018mV Primary_CellVoltage4: 4241mV Primary_SerialNumber: 58725 01/06/2017 Primary_ManufacturerName: 131-42-6E Primary_BatteryCTNumber: 6EZRVC4FD61CNU Primary_Warranty: 1 Primary_CalibrationType: 3 Primary_ChargeControl: Supported Primary_TempCharge: True Primary_ChargeTest: False Primary_ChargeCapacity: 80 Primary_TempAlarm: False Primary_DeepDischarge: False Primary_FullCharge: False Primary_FullChargeStatus: False Primary_BatteryCharge: True Primary_DesignCycleCount: 300
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@AkashJagad

Thank you for posting back. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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