• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-18-2021 04:46 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My notebook is newly new, after 4 days, I observed that the battery is NOT charging during ON state. But, it is charging when I turned it OFF.

 

Already used the HP Support Assistant, it says the battery is GOOD and it needs to replace the power adapter.

But, I haven't tried the other option stated in the INTERNET to open the notebook and remove the battery as this is really new.

 

Any advice? Thanks.

1 person had the same question
3 REPLIES 3

‎01-22-2021 08:21 AM - edited ‎01-22-2021 08:22 AM

HP Recommended

@Fershel

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to the settings of your PC prior to the issue?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎01-23-2021 08:09 AM

HP Recommended

We tried all the possible solutions as below but, it doesn't work.

1. Update Windows patches

2. Pressing POWER button and mute key simultaneously

3. Pressing POWER button, Windows key  and letter B simultaneously

 

The power adapter is the problem based on findings of HP Support Assistance.

 

Already sent it to HP Service Center.

 

Was this reply helpful? Yes No

‎01-23-2021 10:35 PM - edited ‎01-27-2021 10:41 AM

HP Recommended

@Fershel

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. this sounds like hardware related issue with the battery and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.