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Battery is not fully charging

Hp Envy x360 u483cl
Microsoft Windows 10 (64-bit)

Hi,

i bought a new laptop 2 weeks ago. The problem I'm facing is my latop battery is not fully charging. it stucks at 99%. when i click on battery icon in taskbar it says "99% 2 mins to full charge" however i waited several hours several times but same result. 
i have to mention it, in 2 week my battery 1-2 times charged 100% . i have searched other forms which says to check battery condition and calibrate if needed. i check from support center and bootup menu(f2) and it says battery condition is good and no need to calirate. 


what how i do. should i claim warrenty ?

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Battery is not fully charging


@Mohsin7 wrote:

Hi,

i bought a new laptop 2 weeks ago. The problem I'm facing is my latop battery is not fully charging. it stucks at 99%. when i click on battery icon in taskbar it says "99% 2 mins to full charge" however i waited several hours several times but same result. 
i have to mention it, in 2 week my battery 1-2 times charged 100% . i have searched other forms which says to check battery condition and calibrate if needed. i check from support center and bootup menu(f2) and it says battery condition is good and no need to calirate. 


what how i do. should i claim warrenty ?


Hi,

 

The only time you can claim a warranty replacement for the battery is IF the UEFI diagnostics gives you a failure id code. I would highly suggest to download the latest Bios update manually by going to HP website. http://support.hp.com/us-en/document/bph07110

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Battery is not fully charging

Thanks for your response
But i already did and same result
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