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OMEN07
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Battery isn't Charging above 79%

HP Recommended
OMEN 15-ce0xx
Microsoft Windows 10 (64-bit)

My omen 15-ce0xx laptop isn't charging above 79%. And the battery at 79% charge hardly works for an hour. I have run the battery test on the hp support assistant and it says the battery is OK. But actually, it is not. What I think is, its one cell is damaged. What are you guys suggesting to me? Should I go for a repair or replace the battery?

THANKS

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Dragon-Fur
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HP Recommended

@OMEN07 

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If you have not done so, run a battery report.

Might not tell you anything new; the information is good to have and you can check your theory.

 

Personally, I'd replace the battery - I did wait for Zbook battery to get so it would no longer charge higher than 75%.  Battery was almost five years old - it was past time to replace it.  I did discover that the battery was slightly bloated.  Good timing.  Purchased a compatible battery.

 

Whether you "go for repair" depends on whether the computer is in Warranty.

Regardless, it is generally faster to purchase the battery and replace it.

Personal choice.

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

 

------------------------------------------------------------------------------

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

 

------------------------------------------------------------------------------

Open

Maintenance and Service Guide

Parts and Replacement procedure on Page 36

 

Description          4cell, 70Whr, 4.55AH, Li-ion battery for use in products equipped with a N17E GPU

Spare part number  917724-855

 

OR

Description           3cell, 52.5Whr, 4.55AH, Li-ion battery for use in products equipped with a N17P GPU

Spare part number  L08855-855

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

How to, Where to, Video Help...

 

Things that are the Battery

 

All batteries die, some do so quietly and some first inflate and then fail.

 

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

Open Support Home

Enter the full model name

 

OR

Open  OMEN by HP 15-ce000 Laptop PC series 

===============================================

 

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

 

  • Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.

 

  • If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

 

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

 

===============================================

 

Warranty Check – Contact HP

 

If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.

 

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

 

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

 

Warranty Check

 

NOTE: The online database results do not impact the actual contract.

 

===============================================

 

Run Component Tests – How to

 

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

 

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate A Detailed Laptop Battery Report

 

===============================================

 

Replacement and Purchase Options

 

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

 

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

Find Parts and Replacement Procedure

      Open Product Home    >> Enter the full model name

  • When the website opens, select category Manuals
  • Look for and open the Maintenance and Service guide for your computer (document name varies)
  • Search for “Battery” to find parts and replacement  >> Read the chapter on Replacement Procedures

NOTES  

  1. The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name. 
  2. The "Service Guide" and "User Guide" are not the same documents.
  • Part numbers and replacement procedure are listed in the component replacement section (wording varies)

===============================================

 

HP Collection of “how-to” videos – Battery

 

Internal Batteries…

 

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

  • Use Categories to narrow the results. 
  • Select your Video

 

Example – Category 

HP PC Service Videos | Remove and Replace Parts

 

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

 

===============================================

 

Find / Check for parts at PartSurfer / HP Parts Store

 

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

 

PartSurfer might be able to tell you exactly which parts came with your device.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 

 ===============================================

 

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Dragon-Fur

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