08-22-2019 01:37 AM
I have rather strange issue.
I have been using HP Pavilion 15-bc000 Notebook PC series for 1.5y so far.
95% of time is plugged into the charger.
99% of time charger is used for this one specifc laptop.
Yesterday I unplugged laptop from the charger and as I forgot to re-plug it, battery went down. (after around hour or more)
Funny enought Windows did not give me any warning (low batter or something) it just gave me messasge something like " battery is down, closing "
Then I realised that cable it unplugged, I re-plugged it went to sleep and.. after whole night of charging laptop cannot start
Charger works fine on a different laptop.
Laptop's charger LED lights orange once I plug iin the charger but laptop will not work for more than 5 secs.
It does not have removable battery so I cannot check it. but is there any other way to bypass battery in those laptops ?
I did static drain test but did not help.....
Anxiously awaiting any tips and tricks...
08-24-2019 01:03 PM
Thank you for posting on the HP Support Community.
- Have you performed hardware diagnostics on battery and Ac Adapter?
- Did you try another charger?
- Does the notebook shut down immediately (right after you unplug the charger)?
- Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. ( these steps might be repeated please do not skip )
Keep me posted for further assistance.
I am an HP Employee