Battery issue

[CombCom]

Hi Team ! 

I have an issue with the battery of my computer. When I unplugged the wired my computer directly turn-off even if the battery if 100% charged. I did the battery check and I have this message :

BATTERY CHECK : primary - replace 40

FAIURE ID : MCQF8F 93SAK7 MFPW3G C0AR03

I changed the processor cooling paste and I cleanded the dust everywhere (by a specialist of course) and it did not change the issue.

Can you help me plzzzzz

Thx a lot !

[WAWood]

@CombCom 

Unfortunately, all that error code tells is is that one or more of the following is failing or is faulty:

AC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power Supply

In terms of the battery, You can check the battery to some extent using Powershell built into Windows 10, as follows:
1) Press Windows key + X
2) Click Powershell in the menu
3) Type powercfg /batteryreport

This will generate a report and if you scroll down, you will see Design Capacity and Full Charge Capacity ratings. If the Full Charge Capacity is less than 50% of the Design Capacity, it is faulty and needs to be replaced.

Also note the figure alongside the "Cycle Count". This tells how many times the battery has been fully recharged. A typical battery can handle around 500 charge cycles, but some will fail sooner than that.

[CombCom]

Thanks for your answer ! I checked on the powershell system and I can't see the cycle account. Instead I have this :

i'll check other component system.

Thank you so much