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Battery issues on a 15 month old laptop

HP Recommended
HP Notebook ,- 15-db0005dx
Microsoft Windows 10 (32-bit)

Good day! (Well, mostly)

I have a notebook which I purchased last April for school as my other laptop was too slow. I was very pleased with my notebook until the battery stopped charging or is failing to retain a charge. The warranty has expired and replacing the battery appears difficult as the HP service locations have sent me elsewhere as they have none in stock. Searching online has yielded an option but will require a service professional to install. As a student and in the current pandemic climate does anyone have a solution? I can't be without my pc as I require it for both school and work. 

 

Desperately needing help.

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HP Recommended

@dredmom 

 

You have answered part of your own question in that if you cannot be without the computer, you have to change out the battery yourself.  If you have never ventured inside a computer case, know that replacing the battery sounds scary but the actual process is not so difficult.

 

Maintenance and Service Guide

Part and Replacement Procedure - Pages 26-27

 

Description                                                               Spare part number

4-cell, 55-Wh, 3.6-Ah, Li-Ion battery                    L43267-005

 

HP does not carry the replacement though I do see the part number listed at other merchants, including Amazon.

 

Choose a merchant based on your personal shopping preferences, the return policy, and your preferred payment method.

 

-----------------------------------------------------------------------------------

 

Good Reference

HP Collection of “how-to” videos

HP Video Gallery

  • Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

 

-----------------------------------------------------------------------------------

 

Find / Check for parts at PartSurfer / HP Parts Store

 

PartSurfer might be able to tell you exactly which parts came with your computer.

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts / Procedures), Product Information (Specifications)...

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook - 15-db0005dx 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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