-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Very common question. The battery is "smart". There is a chip inside that controls charging. You can leave it plugged in after it shows 100% charged without hurting anything. Try not to discharge it below about 15%. Li-ion does not like being completely discharged. Other than that, keep the laptop plugged in when you have AC power available and use the battery when you have no other choice. Expect to replace the battery in 2-4 years. It can be replaced and we can help with that when the time comes. Use the battery health test in HP Support Assistant every couple months just to keep tabs on how its holding up. Other than that, just use it and do not overthink.
If this is the info you needed please accept as solution or let us know if questions remain.
HP Recommended
Very common question. The battery is "smart". There is a chip inside that controls charging. You can leave it plugged in after it shows 100% charged without hurting anything. Try not to discharge it below about 15%. Li-ion does not like being completely discharged. Other than that, keep the laptop plugged in when you have AC power available and use the battery when you have no other choice. Expect to replace the battery in 2-4 years. It can be replaced and we can help with that when the time comes. Use the battery health test in HP Support Assistant every couple months just to keep tabs on how its holding up. Other than that, just use it and do not overthink.
If this is the info you needed please accept as solution or let us know if questions remain.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community