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‎08-29-2020 10:24 AM

HP Recommended
Product: hp-14-dk0000-laptop
Operating System: Microsoft Windows 10 (64-bit)

Hello guys,

I bought an Hp-notebook hp-14-dk0000-laptop and it was ok for 3 months then the battery lifetime started to shorten. Now, it works only for 2 hours or less, is it covered under warranty or is it normal?

2 REPLIES 2

‎08-29-2020 10:49 AM

HP Recommended

@Abdelaziz008 

 

Could be normal - much depends on the battery itself, how it it used - and how the computer / battery responds to the usage.

 

A good place to learn more...

 

TKB Article contributed by HP Expert Erico

More than most people ever want to know about their battery is included in this excellent article.

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

 

More...

  • Testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

 

Tips for extending / improving battery service

Microsoft - Battery saving tips

 

Run Component Tests – How to

 

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

 

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP 14-dk0000 Laptop PC 

 

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Dragon-Fur

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‎08-29-2020 11:38 AM

HP Recommended

When you charge your battery does it shows 91% after 90% or it shows 92% after 90% of charge level.

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