10-16-2016 02:32 PM
When I plug my charger into my laptop, the laptop does not detect the charger, and the battery continues decreasing normally with use (not charging).
I ran HP PC Hardware Diagnostics, and my battery passed the component test. However, my AC adapter showed an issue.
This is the error message displayed.
Test Name: HPAdvSysDiag_ACAdapter
Failure ID: NULL
I've only had this laptop and charger for a little less than 2 months, and the charger was working fine yesterday. This error just suddenly happened today.
I would appreciate any help. Thanks.
10-18-2016 10:48 AM
Thank you for posting on HP Forums,
I'd be glad to help you :)
As I Understand the battery isn't charging anymore,
Don't worry, though, as I have a few steps listed below that should help you resolve this concern:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
Restart the computer and the issue should be fixed.
If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
If you appreciate my assistance, please click on the thumbs up icon.
Both icons are below this post.
Have a good day, Ahead.
I am an HP Employee
04-18-2017 09:33 AM
Thanks for reaching out! I'd like to help :)
Did you try the steps listed above to try and fix the issue? If not, please give it a try.
Also, please perform a battery test as well as an adapter test to determine any hardware defects. Here are the steps:
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc to get the Startup menu. Now press F2 key.
- The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
- Select the "Component test" and then select "battery test" from the list.
- Once done, perform an adapter test as well.
- Let me know if the test passes or not.
Thanks, I’ll watch for your reply!
Good luck :)
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
I am not an HP Employee