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‎06-18-2024 12:46 PM

HP Recommended

My battery is not charging. I bought a new battery about a year ago and have not use my laptop much since, until recently. I did a component tests. The adapter passed. However when I did the component test on the battery on I got this failure code: Q8FC5T-AK7C5A-MFPX7F-C0FTO3  (not sure is the 0's are zeros or letters)

Can someone help??

Category:
1 REPLY 1

‎06-21-2024 02:50 AM

HP Recommended

 Hi @Jes1984,

 

Welcome to the HP Support Community. 

I'd be happy to help you! 

 

This failure code indicates a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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