Battery not charging (currently at 0%) when laptop plugged in

[will1063]

Hello,

When my laptop is plugged in, the battery does not charge. The battery has 0% power. This just happened a few days ago. My laptop is barely a year old and I rarely unplug my laptop, so this is weird. How do I solve this problem?

- I made sure the power socket is fully pushed into the machine with no silver showing.
- I tried the HP Battery Validity program which said there is no problem.
- I tried following the restart process by powering up and then repeatedly pressing F2 to follow the instructions, but that doesn't work when the battery is at 0%.

Is there a solution? Thanks.

Here is my laptop info:

HP Envy Notebook
Edition Windows 10 Home
Version 1607
OS Build 14393.1066
Product ID 0032595875-97653-AAOEM

[KNRK]

Dear Customer,

Welcome and Thank You for posting your query on HP Support Forum

It looks like your Notebook is not charging the Battery, We will surely assist you with this issue

Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook 

Note: If a known good battery is also not charging we need to replace the system board

How to improve the life of a Battery:

1. You need to let the battery drain completely before charging again

2. Power Plan should be set correctly for extended battery life

3. Please keep the Screen Brightness at lower level

4. Please turn OFF Wi-Fi Connection when not in use

5. Please remove the CD/DVD's from the Optical Drive when not in use

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

[will1063]

Thanks for your response. However, the battery in my Envy notebook is built in. Therefore, I cannot follow step #6 in your procedure specified in your instructions:

Step 06. Please remove the Battery and unplug the Power Adapter

So, what should I do?

[KNRK]

Press and hold the power button of the lapotp for a minute which is the similar step

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

[will1063]

Thanks. I followed your instructions but nothing happened. As previously mentioned, I cannot follow the additional three steps as the computer won't respond to F2 when following the battery check in HP Support Assistant.

Therefore, no solution was provided and the problem remains.

[KNRK]

Please reply to this message with the prodcut number of your laptop with current operating system version, so I can find out what can be done. Thanks again!

Regards,

KNRK

I work for HP

[will1063]

HP Envy Notebook
Edition Windows 10 Home
Version 1607
OS Build 14393.1066
Product ID 0032595875-97653-AAOEM