cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
89
Flag Post

Battery not charging on HP Envy

HP Recommended
HP Envy 17 Notebook PC
Microsoft Windows 10 (64-bit)

Hi!  This week I suddenly received a message that my battery is not charging.  Before you jump to an answer, let me give you some details.  I have two removeable batteries (original and backup/replacement), I've tried both.  I have two chargers (one stays at work, one travels with me).  I have tried both connected directly to outlet.  I read material about removing the battery, uninstalling components, and then restarting to get updated drivers.  I tried but it didn't work.  I used the menu selection to search for a fix through Windows updates.  Some updates were installed, but they didn't correct the problem.  My laptop does not seem to run hot (something else I read that could interfere with normal battery operation).

 

I wonder if this is like a sound problem I had earlier in the year after a Windows update.  I lost my audio completely after a Windows update.  One month or so later, the audio mysteriously was restored after another update.  Do I need to wait for updates and new drivers to synch up down the road or is there another fix I haven't and should try?

1 REPLY 1
Highlighted
Level 16
25,082 24,632 3,565 8,001
Message 2 of 2
Flag Post
HP Recommended

Welcome to the forum @VinayK12

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation