• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-30-2022 12:09 PM

HP Recommended
Product: HP Spectre x360 - 15-df0013dx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I replaced my laptop battery just today. The laptop for some reason claims not to detect the battery and does not show the power level for it. The HP battery test says the same thing, that it simply isn't there. The computer can run without being connected to AC power, so it is drawing power from the battery clearly, however it cannot boot on battery and the light near the AC adapter flashes three times whenever I attempt to boot it on battery power, it only boots up when plugged in. I have tried all the things I saw online, such as power troubleshooter, hard reset, resetting BIOS settings, reinstalling drivers (they are updated), unplugging the battery and plugging it back in, cleaning the connections. No matter what I do, the computer just pretends there is no battery. Any ideas?

 

- Thanks, Franklin

Category:
1 REPLY 1

‎10-30-2022 12:23 PM

HP Recommended

Hello @Danklin27 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <battery> ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.