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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-08-2020 12:54 AM

HP Recommended
Product: HP Envy 360 15-U050ca
Hi.

I installed a new battery in my laptop. On the first start up after installation it was showing 70% charged, plugged in, not charging. 

 

I followed different processes found on here to try fix this but it has now changed to No Battery Detected and the charging light constantly blinking white.  If I unplug the power cord the laptop turns off straight away.

 

I have checked that the ACPI Compliant Control Method Battery & Microsoft AC Adapter (in Device Manager) are both up to date.   I have uninstalled them & rebooted the computer. I have held the power button down for 20 seconds before turning on the laptop. And I have done a BIOS system recovery by holding down the windows & B key at start up.

Updates - All computer updates have been installed.

Diagnostics - I cannot get the laptop to enter Diagnostics through start up.  But once completely powered up I have tried to run System Tests.  Both Short & Long Drive Self Test & Battery Tests run until 90% complete then stop & say cancelled.  All other system tests passed.

 

None of these have corrected the issue and my laptop is still saying No Battery Detected. Is there something else I can try?

 

I have previously replaced a battery on this laptop which functioned perfectly for the past 2 years until it stopped holding a charge.  The laptop was purchased in Canada and both the previous battery & current replacement were purchased in Australia.

 

Any help is appreciated. Thanks in advance!

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