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Battery not recognized - HP Envy x360 15m-dx101dr

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HP Envy x360 15m-dx101dr
Microsoft Windows 10 (64-bit)

My laptop HP Envy x360 15m-dx101dr is not recognizing the original HP battery. I have tried resetting BIOS, updating BIOS updating required drivers but no resolution. I am not sure its something wrong with hardware/board. 

My BIOS version is F.09.

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HP Support Agent
HP Support Agent
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Hi@SHBHussain, Welcome to the HP Support Community!

 

Welcome and Thank You for posting your query on HP Support Forum

 

It looks like your Notebook is not charging the Battery, We will surely assist you with this issue

 

Please perform the shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and hold the Power Button for a full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for the "Plugged In Charging" message on the Battery icon

 

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook 

Note: If a known good battery is also not charging we need to replace the system board

 

How to improve the life of a Battery:

1. It is not advisable to use the Notebook when the Power Adapter is connected

2. It is not advisable to keep the Power Adapter plugged in even after the Battery is fully charged

3. You need to let the battery drain completely before charging again

4. Power Plan should be set correctly for extended battery life

5. Please keep the Screen Brightness at the lower level

6. Please turn OFF Wi-Fi Connection when not in use

7. Please remove the CD/DVD's from the Optical Drive when not in use

 

Testing and Calibrating the Battery (Windows 

http://support.hp.com/us-en/document/c03325217

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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