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‎09-20-2025 02:08 PM

HP Recommended
Product: HP Laptop PC 15s-du3000
Operating System: Microsoft Windows 11

The battery is not charging. The laptop is working on power mode

Reply
1 REPLY 1

‎09-23-2025 03:34 AM

HP Recommended

@Tracer3112, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
If your HP Laptop PC 15s-du3000 is only working when plugged in and the battery is not charging, here are some steps to help diagnose and potentially resolve the issue:

Perform a Battery Reset

  • Shut down the laptop.
  • Unplug the power adapter.
  • Press and hold the power button for 15 seconds to discharge residual power.
  • Plug the adapter back in and power on the laptop.

Check Battery Status in BIOS

  • Restart the laptop and press Esc repeatedly, then F2 to enter HP Hardware Diagnostics UEFI.
  • Select Component Tests > Power > Battery Test.
  • Run the test and note the results. If it says “Replace,” the battery may be faulty.

Update BIOS and Drivers

Outdated BIOS or power drivers can cause charging issues.

  • Go to Official HP® Support
  • Enter your product: HP Laptop PC 15s-du3000
  • Download and install the latest BIOS, Chipset, and Battery Management drivers.

Use HP Support Assistant

Check Windows Battery Settings

  • Go to Settings > System > Power & Battery
  • Ensure battery saver is off and check if Windows detects the battery.
  • In Device Manager, expand Batteries and right-click both:
    • Microsoft AC Adapter
    • Microsoft ACPI-Compliant Control Method Battery
    • Choose Uninstall device, then restart the laptop. Windows will reinstall them.

Physical Battery Check

If the battery is removable:

  • Power off the laptop.
  • Remove the battery and inspect for swelling or damage.
  • Reinsert and try charging again. 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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