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Battery not working.

HP Recommended
Pavilion 15 au-114Tx
Microsoft Windows 10 (64-bit)

Hello sir/mam,

                            I have a HP Pavilion notebook bought in Dec-201. The graphic indicator of battery icon says that my battery has been charged till 29%, but after that it has been several hours and the battery is not charging up. Additionally my notebook only works when it is plugged in, Hence i personally opened my Laptop and saw that the battery has been swollen. I think the battery needs to be replaced. But due to Covid-19 it is currently hard to reach somewhere and dangerous too. Hence please suggest me whether I should replace the battery and then only use the notebook or for now I can use it while it is plugged in. Is gaming safe when the notebook is plugged in???. And if it is very much necessary to replace the battery, where should I look for it, taking my safety into consideration.Please Help since I also use my notebook for my Job.

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HP Recommended

@Akhilesh98 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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