12-16-2016 05:45 AM
My notebook HP ProBook 450 G3 always worked fine but now I see that the battery monitor indicator shows a warning message: '95% available (on grid current, battery is not loaded').
Battery check says: Primary accu OK.
The notebook does not start up when removing the battery.
Could this a software problem may be?
The warranty of the notebook is still active.
12-16-2016 08:00 AM
While anything is possible regarding software problems, I seriously doubt this is that kind of problem.
You paid for HP Tech Support as part of the warranty coverage, so you might as well make use of it.
While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
***Please mark Accept As Solution if my post solved your problem***
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